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Returns Policy


We want you to be delighted with your order, but occasionally something may go wrong and you need to return an item for a full refund.

In the event you need to return an item please contact our Customer Care team on 01782 566856 between 9.00am and 5.00pm Monday to Thursday and 9am and 4.45 pm Friday and we will be only too happy to help.

Products must be returned in original packaging or equivalent. We will not credit products that are damaged due to insufficient packaging. Please use an outer protective box to prevent damage during transit.

Any shortages or damaged goods must be reported within 24 hours of delivery.

Due to Health and Safety regulations food and drink items are not returnable.

Any goods returned after 7 days may be subject to a handling and restocking fee.

Any furniture items which are no longer required will incur a 35% restock fee.

Goods must be returned in their original packaging, unused, unassembled and in a resalable condition.

Made to order items cannot be returned unless faulty.